Refund policy
We have a 5-day return policy on most items, which means you have 5 days after receiving your item to request a return. After 5 days, your return request will be denied. Please note that we DO NOT accept returns of any silicone, nylon, or wood items; custom products (such as special orders or personalized items); sale items, or gift cards.  Please contact us if you have any questions or concerns about any of our items before you purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. It is entirely within our discretion to decide whether we will accept the return of your item.
To start a return, please send us a message on Facebook (https://www.facebook.com/craftablesupply). If your return is accepted, you are responsible for shipping the item(s) back to us at your own expense and must provide us with a tracking number for such shipment. We will provide you with a return address and instructions at the time we notify you that we will accept your return. All accepted returns must be shipped back to us within 5 days of us sending you notice that we will accept your return. All returned items will also be subject to a 10% restocking fee, and such fee will be deducted from any amount of credit or refund we issue to you associated with such return. If you fail to meet any of these requirements, we have no obligation to accept your return or issue you a refund for such items.
Items sent back to us without first requesting a return will not be accepted, and we have no obligation to refund you for such items.
Likewise, please double-check your shipping address before checkout. If your items are returned by the shipping company due to insufficient or incorrect address, we have no obligation to contact you, ship your order to another address, or refund you for such items.Â
You can always contact us for any return question by messaging us on Facebook at https://www.facebook.com/craftablesupply
We check our email (sales@craftablesupply.com) once a week. Messaging us on Facebook is the quickest way to reach us.Â
Damages, Defects, or Other Issues:
Please inspect your order IMMEDIATELY upon receipt and contact us within 5Â DAYS of such receipt if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. You must provide photos of the alleged defect, damage, and/or wrong item before we can evaluate the issue and determine whether to accept a return or refund you for each such item.
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Exchanges and Cancellations
We try our best to process our orders very, very quickly, so you can get to crafting as soon as possible. Therefore, exchanges and cancellations will not be accepted for any reason. If you have placed an order, we will ship it to the address provided. Please make sure you want to purchase everything that is in your cart. Once your order has been placed, we will not exchange any items or cancel your order.Â
European Union 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and we will let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve received your return items and you have not received your refund and/or you take issue with the amount refunded, please contact us at sales@craftablesupply.com.